Terms & Conditions

Holiday Packages and Hotels

• Standard check-in time at the hotel is normally 2:00 pm and check-out is 11:00 am. An early check-in, or a late checkout is solely based on the discretion of the hotel.

• Please note that AC will be switched off during up-hill drives and at certain other times. This will be completely dependent on the driver’s discretion.

• The itinerary is fixed and cannot be modified. Transportation shall be provided as per the itinerary and will not be at disposal.

• In case of unavailability in the listed hotels, arrangement for an alternate accommodation will be made in a hotel of similar standard.

• Hotel rooms are subject to availability at the time of booking.

• For any paid activity which is non-operational due to any unforeseen reason, we will process refund & same should reach the guest within 30 days of processing the refund. Also, for any activity which is complimentary and not charged to Wildfloc & guest, no refund will be processed.

• Given the region's cool climate, generally hotel rooms do not have air-conditioners. Should you wish to book an air-conditioned room, do get in touch with your Wildfloc representative as these would be subject to availability and at an additional cost.

• Room heaters will be provided by the hotel on request and on a direct payment basis. In case of a houseboat stay, an extra amount will be charged for Bukhari (traditional heater) for which the payment must be made directly at the location. Please note that room heaters in hotels and houseboats will be available for a fixed time only.

• During peak winters, hot water supply at the hotel may be limited or time bound.

• Accommodation in the quaint houseboats of Kashmir is purely for the experience. Unlike hotels, houseboats are faced with certain limitations such as lack of transportation between the houseboat and land, limited food menu, intermittent power supply and water supply, etc.

• In Gulmarg, the horseman union does not allow any vehicle to drop or pick up guests at/from the gondola. All sightseeing tours are also prohibited by the union.

• Aru Valley, Chandanwari and Betaab Valley at Pahalgam are not part of the itinerary (unless included) due to restrictions by the local transport union.

• You have an hour each to enjoy the picturesque snow-clad mountains and the green valleys of Aru Valley, Betab Valley and Chandanwadi in Pahalgam. If you wish to spend more time exploring these areas, you would have to pay the applicable additional amount to the driver/taxi union.

• Only vehicles allotted by the Local Unions of Pahalgam and Sonmarg can be used for sightseeing in the regions, and may not be as per the usual standards of Wildfloc.

• During winter, the road to Sonmarg remains closed and vehicles can only go up to Gagangir.

• For Sonmarg sightseeing, our vehicle will take the guest to the Sonmarg taxi stand. From there, the guest needs to hire a pony/local union cab for sightseeing. Thajwas Glacier, Zero Point at Sonmarg are not included in the tour, due to restrictions laid down by the local union.

• Due to a ban on new construction in Gulmarg, Pahalgam, and a few areas of Srinagar such as Dal Lake and Boulevard Road, some hotels may appear to be in a dilapidated state. Rest assured, these hotels provide excellent facilities and hospitality.

• In case of road closure due to snow and slippery roads, our vehicle will not be allowed to ply as a precautionary measure. This is as per govt./administration orders. Only snow jeeps/chained vehicles are allowed to ply. These vehicles can be hired on a direct payment basis or the same can be arranged by us at an additional cost.

• The package price doesn’t include special dinner or mandatory charges at time levied by the hotels especially during New Year and Christmas or any special occasions. Wildfloc shall try to communicate the same while booking the package. However Wildfloc may not have this information readily available all the time.

• Wildfloc reserves the right to modify the itinerary at any point, due to reasons including but not limited to: Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / rerouting of flights, closure of /entry restrictions at a place of visit, etc. While we will do our best to make suitable alternate arrangements, we would not be held liable for any refunds/compensation claims arising out of this. Moreover, any additional cost involved due to Force Majeure cases will have to be borne by the guest.

• Any changes in the itinerary post-booking are subject to the availability of hotels and cars. Wildfloc will not be responsible in case of unavailability of services due to changes in itinerary. 

 

Change in Itinerary during the trip

• In case of a change in the booked tour or itinerary during the trip, Wildfloc or its partners will not be liable for any refunds or cancellations for any reasons other than extreme weather, war, Acts of God, or any political situation. The customer will be responsible for any changes and charges acquired by this action.
• The guest will take complete responsibility of the changes in itinerary during the trip with no charges incurred to Wildfloc. Refunds or cancellations will not be provided by Wildfloc or its partners. 

 

HomeStays and Workation

ROLE OF Wildfloc AND LIMITATION OF LIABILITY OF Wildfloc

Wildfloc acts as a facilitator and merely provides an online platform to the User to select and book a particular homestay. Homestays in this context includes all categories of accommodations such as homestays, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.   All the information pertaining to the Homestay including the category of the Homestay, images, room type, amenities and facilities available at the Homestay are as per the information provided by the Homestay to Wildfloc. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the Homestay shall be raised by the User with the Homestay directly, and shall be resolved between the User and Homestay. Wildfloc will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.

INFORMATION FROM THE Homestay AND THE TERMS OF THE Homestay

The Homestay booking voucher which Wildfloc issues to a User is solely based on the information provided or updated by the Homestay regarding the inventory availability. In no circumstances can Wildfloc be held liable for failure on part of a Homestay to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the Homestay. The liability of Wildfloc in case of denial of check-in by a Homestay for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of Wildfloc (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service related issues should be directly resolved by the User with the Homestay.   Homestays reserves the sole right of admission and Wildfloc has no say whatsoever in admission or denial for admission by the Homestay. Unmarried or unrelated couples may not be allowed to check-in by some homestays as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some homestays may also not allow local residents to check-in as guests. Wildfloc will not be responsible for any check-in denied by the Homestay due to the aforesaid reasons or any other reason not under the control of Wildfloc. No refund would be applicable in case the Homestay denies check-in under such circumstances.

RESPONSIBILITIES OF THE USER

The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the Homestay in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned Homestay. Wildfloc would not, in any way, intervene in the same.   The primary guest must be at least 18 years old to be able to check into the Homestay.   The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The Homestay shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in.   Check-in time, check-out time, and any changes in those timings, will be as per Homestay policy & terms. Early check-in or late check-out requests are subject to availability and the Homestay may charge an additional fee for providing such services.

ADDITIONAL CHARGES BY THE Homestay

The booking amount paid by the User is only for stay at the Homestay. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the Homestay, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the Homestay.   Homestays may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the Homestay. All additional charges (including mandatory meal surcharges) need to be cleared directly at the Homestay. Wildfloc will have no control over waiving the same.

PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS

Booking of a Homestay can either be "Prepaid", or "Pay at Homestay" as per the options made available by a Homestay on the Website of Wildfloc.   In "Prepaid" model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the Homestay reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by Wildfloc.   At the Homestay's or Wildfloc's sole discretion on case to case basis, the User may also be provided with an option to make a part payment to Wildfloc at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes, the User must provide Wildfloc with correct credit or debit card details. Wildfloc may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.   For security purposes, the User must provide Wildfloc with correct credit or debit card details. Wildfloc may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.   Payment can be made either in INR or any other foreign exchange/currency as specified at the time of booking.   Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.   Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by Wildfloc and solely at the behest of the Homestay.   In "Pay at Homestay" model, the concerned Homestay will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the Homestay. For security purposes, the User must provide Wildfloc with correct credit or debit card details. Wildfloc may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.

 

ACTIVITIES AND OTHER SERVICES

DEFINITIONS

'Activity' includes day tours & sightseeing, adventure sports, cruise, theme/ amusement parks, or any other service/product booked on the Website.   The provider of the Activity will be referred as 'Activity Provider', who shall be solely responsible for provision of the products/ services booked by the User.

ROLE OF Wildfloc AND LIMITATION OF LIABILITY

Wildfloc's role is limited to facilitating the procurement of an Activity service by the User from the Activity Provider. The transaction or the service fulfillment relation is always between the User and the Activity Provider   Wildfloc shall not provide pick up and drop facility for any Activity unless otherwise explicitly mentioned in the confirmation of the reservation.   Wildfloc shall not be liable or responsible for:   Any damage or loss, injury, accident, death, breakdown, irregularity, delay/change in schedule, cancellation without cause, inaccurate information, deficiency of service/product, or cancellation due to conditions not under the control of Activity Provider; The health, safety and well-being of the User in the course of availing the Activity or thereafter; Any incidental or ancillary services which is directly purchased by the User from the Activity Provider; Any incorrect information provided by the Activity Provider.   The maximum liability of Wildfloc will be limited to refund of booking amount which was received by Wildfloc for reservation of the Activity.

RESPONSIBILITIES OF THE USERS

The User agrees to comply with the terms and conditions of Activity Provider in addition to Wildfloc's User Agreement and Terms of Service.   The User will be required to present the booking / confirmation voucher issued by Wildfloc in order to avail the Activity.   The User shall further be in possession of valid documents viz. identity proof, address proof, passport in case of Activity booked outside India or any other document as specified by the Activity Provider in order to utilize the Activity booked.   The User may be required to sign a waiver/consent form, safety procedure form, medical declaration or other document before availing the Activity where mandated by the Activity Provider.   The User shall reach out to the Activity Provider directly for any concerns subsequent to the confirmation of reservation.   The User should ensure that he qualifies all the eligibility criteria for availing the Activity including but not limited to age limit, weight limit, medical conditions etc. User understands that in case he is found unfit or illegible for the Activity, Activity provider may or may not allow the User to avail the said Activity.

PAYMENTS FOR BOOKINGS, AND CANCELLATIONS

Reservations will be subject to cancellation and refund policies of the Activity Provider which may vary from time to time.   Wildfloc may charge applicable taxes or service charge, convenience fees etc. wherever applicable.

SPECIAL OFFERS AND COUPONS

The following terms will additionally apply to any coupon provided by Wildfloc:   Wildfloc responsibility is limited to sharing the coupon with the User subject to receipt of payment from the User; The redemption of coupon is User's responsibility, and providing the service will be the Activity Provider's responsibility; The expiry date of the coupon shall be mentioned on the coupon and the User will not be able the use the coupon subsequent to the date of expiry; The coupon is not redeemable for cash; The coupon once purchased cannot be refunded or cancelled.

 

SELF DRIVE VEHICLES

 

Wildfloc USER AGREEMENT

The bookings and use of vehicles availed by you from us and incidental services is governed by the following terms and conditions on the Website (“ User Agreement ” or “ Agreement ”).

This User Agreement on the Website is between Wildfloc India Private Limited, a company incorporated under the Companies Act 1956 and having its registered office at No:192-107, Coles Road Frazer Town Bangalore Bangalore KA 560005 IN, India (hereinafter referred to as “ Wildfloc ” or “ Company ” or “ We ” or “ Us ” or “ Our ”, which expression unless the context may otherwise require to include its successors, liquidators and assigns) and the guest users or the registered users of the Website, who is a natural or a legal person (hereinafter referred to as “ User ” or “ You ” or “ Your ” or “ Yourself ”). Under the terms of this Agreement, the User may add a co-driver for the purposes listed herein and once added such co-driver shall fall under the definition of the “User” and will have to abide by the terms and conditions set out in this Agreement.

1. General:  

This Website Is only available for individuals who desire to take a Vehicle on rent/ hire.Your use of the Website and services offered by Wildfloc are governed by this Agreement as applicable including other applicable policies which are incorporated herein by way of reference. If you use or transact on the Website, You shall be subject to the policies that are applicable to the Website for such use or transaction. It is hereby clarified that by mere use of the Website, You shall be contracting with the Wildfloc and this Agreement as applicable, shall constitute your binding obligations, with Wildfloc.

We reserve the right, at Our discretion, to change or modify the terms of this User Agreement. You agree that the updated terms and conditions of this Agreement shall be effective from the date publication of the same on the Website or mobile application. It shall be your responsibility to periodically check for any changes to the Agreement on the Website. We may require You to provide Your consent to the updated Agreement in a specified manner before any further use of the Website/ mobile application and the Services. If no such separate consent is sought, Your continued use of the Website/ mobile application will constitute Your acceptance of such changes. You may decline such changes by discontinuing Your trips / bookings or services, as the case may be, under this Agreement. 

In the event of any conflict between this Agreement and any other document with respect to Wildfloc’s other programmes, these terms and conditions shall govern, except otherwise set forth by Wildfloc in writing. 

2. Definitions:

2.1 Unless the context or meaning thereof otherwise requires, the following expressions shall have the meanings assigned to them hereunder:

“ Vehicle ” includes both self drive cars and two wheelers including bikes.

“ Excess Kilometre ” driven shall include any additional Kilometre(s) (“ KM ”) driven on the Vehicle booked by the User beyond the KMs which were reserved and paid to Wildfloc by the User. The User shall be liable to pay the additional cost for driving the Vehicle beyond the KMs approved and paid as per the Fee Policy of the Company. 

“ In-Vehicle Devices ” means and includes the various devices selected by Wildfloc to be installed in the Vehicle for the security, safety, tracking and health monitoring of the Vehicle.

“ MV Act ” means the Motor Vehicles Act, 1988 along with the rules prescribed thereunder and includes any statutory modifications or re-enactments thereof and the applicable provisions, if any, of the Motor Vehicles Act, 1988 as amended, modified and re-enacted from time to time.

“ Booking Period ” means the specific period for which the User has made the Booking for usage against the Booking fees, pursuant to terms of this Agreement.  

“ Vehicle ” means the self-drive vehicle on the Website for rent/ hire, which is reserved by the User for a specific period, as per the terms of this Agreement.

“ Commercial and Operating Terms ” shall mean the terms and conditions updated, altered, modified, novated, substituted or replaced from time to time, on which the Vehicle would be operating on the Website, as more particularly exhibited at https:// www.Wildfloc.com. The User agrees to abide by and shall ensure compliance with all the provisions contained in Commercial and Operating Terms.

3. Vehicle Rental

3.1 The User holding a valid driving license may rent select self-drive Vehicles through the Website solely for personal use, as per the terms and conditions of this Agreement, the Fee Policy, and other policies on the Website, to the extent applicable (“ Wildfloc Rental ”). To begin using such services on the Website, the User must complete the registration process.

3.2 Wildfloc reserves the right to allow only the User holding a valid driving licence, which shall be duly approved by the company, to drive the vehicle allotted to him by the company for a specific period blocked and paid by the said User.

4. Vehicle Ownership

4.1 You shall neither be the purchaser nor the owner of the Vehicle, at any time and for any purposes including regulatory requirements under applicable law. The purchase invoice, Registration Certificate,and all other documents in relation to the Vehicle shall bear the name of the owner of the Vehicle.

  Only the owner of the Vehicle shall have the sole rights to transfer any right, interest or title vested in any Vehicle by way of pledge, hypothecation, charge, lien,or sale.

4.2 The Users agree and acknowledge that they are not the owners of any Vehicle and they or any person authorised by them or their legal heirs/ representatives etc. are not entitled to claim depreciation on the Vehicle for tax or any other purposes. 

4.3 Offline Transactions: You will not connect with owners of the Vehiclefor the purpose of rent/ hire of the Car other than through the Website in the manner set forth in it, and Wildfloc shall have no responsibility or liability in case of any offline transactions consummated by you.

5. Booking Wildfloc Vehicles

5.1 The User hereby agrees and acknowledges that reservation is a pre-requisite for all potential Bookings. The User shall reserve a vehicle in advance of use on the Website following the steps on the Website and will be billed for usage fees at the time of reservation. 

The indicative steps for reserving a Vehicle on the Website are:

  (i) Select the region/ area for which the vehicle is required;

  (ii) provide the start and end date and time, indicating the duration or Booking Period for which the vehicle will be required for use by the User;

  (iii) Select the vehicle as per your requirements;

  (iv) pay applicable Booking fees for use of the Vehicle through any of the payment systems that Wildfloc is using at that point of time.

5.2 The User has an option to pick up/ drop off the Vehicle from the designated location or can avail the services of Wildfloc to get it delivered at his desired location.  

5.3 Upon completion of reservation of the Vehicle, Wildfloc shall at its discretion and basis the availability of the Vehicle, confirm such reservation and communicate details of the final booking with the User (“ Booking ”). 

5.4 Handover of the Vehicle pursuant to the original Booking, extensions and modifications to the User by the company is upon the availability of the said Vehicle. Wildfloc reserves the right to cancel any of such Booking in the circumstances of unavailability of the Vehicle.

5.5 The User is required to fulfil the below mentioned conditions at the time of taking the delivery of the Vehicle:   

  (i) User must show his/ her original driving licence, that was shared with Us at the time of opening of account/availing Wildfloc Rental with Us. User must show the same to Our representative at the time of delivery, prior to the User taking possession of the Vehicle;

  (ii) User must carry his/ her documents in original, and provide support to Our representative for capturing the image of, any one out of following documents as an additional ID proof to be placed on Our records:

    (a) Voter ID; 

    (b) Aadhar card; or

    (c) Valid Passport.

  (iii) Users must with Our representatives for taking a photograph of the Vehicle along with the User, for safety and record-keeping purposes.

  (iv) User must fill and submit the checklist of the Vehicle at the start and end of the trip.

In case the above conditions are not successfully completed by the User at the time of taking possession of the Vehicle, We reserve the right to not handover the possession of the Vehicle and Wildfloc Rental shall stand cancelled without any onus on Us to refund the security deposit and the Booking fee. Further, in the event the possession is taken by the User without completing the above condition, the User shall be held solely responsible for any liabilities or losses arising out of the same.

5.6 Only a User registered on the Website who has provided a valid driving license and other requisite documents, shall be allowed to obtain a Wildfloc Rental. The details of the registered User and the details on the know your customer documents should match. It is hereby clarified that in the event a person is not registered on the Website or the Driving Licence is not of the same person, Wildfloc Rental cannot be obtained by any other registered User on its behalf. 

5.7 Cancellation / Reduction of Booking Period: If You wish to cancel a reservation / Booking or reduce the Booking Period for which the Vehicle has been reserved, You must do so in advance, in pursuance of the Fee Policy. Furthermore, if the User fails to pick-up the Vehicle, for whatsoever reasons, within 4 hours of the start of the Booking, the said Booking shall be automatically cancelled.

5.8 Extension of Wildfloc Rental: If You wish to extend a Wildfloc Rental, You may do so only if following conditions are fulfilled: 

  (i) the online payment for the extension has been made and successfully receipt by Wildfloc; 

  (ii) the Vehicle is available for use for the extension period (for example, it is not reserved by another User); and 

  (iii) the request to extend is completed prior to the scheduled expiration time of Your existing Wildfloc Rental.

You are liable to drop the Vehicle at the drop location inserted by you at the time of Booking the said Vehicle. In case, any of the above conditions are missing after the expiry of the Booking Period (initial or immediately prior) then You will be deemed to have the possession of the Vehicle without authorisation and must hand over the Vehicle to Wildfloc’s parking or its representative without fail/ delay. A delay beyond one hour from the expected handover time of Vehicle or after the expiry of Booking as the case may be, will be making You liable for wrongfully detaining the Vehicle, theft and further making you liable as the guilty of breach of trust and Your involvement in for the theft of the said Vehicle would be presumed without any doubt. 

In such an event We reserve the right to initiate criminal proceedings against You and make all reasonable efforts to take possession of the Vehicle from You, immediately or any time thereafter, and at any location.   

For the avoidance of doubt, in the event You do not handover the Vehicle whenever so required: 

  (i) You will be charged late fee, inconvenience fee and any other charges applicable as per Our Fee Policy from the scheduled end time of Your Wildfloc Rental till the time the Vehicle is recovered by Us;

  (ii) You will be charged with such additional costs viz; legal attorney fees, consultants fees, travel costs, etc. incurred by Us in taking possession of the Vehicle from You; and

  (iii) You will not be provided any compensation or alternate means of transportation and you will be blacklisted from riding in Our Vehicles in future. You shall hold Wildfloc, its officers, employees, agents and affiliates harmless against any claim in connection with the Vehicle and/or its re-possession and shall irrevocably and unconditionally indemnify Wildfloc against any cost, loss or liability suffered by Wildfloc arising out of or in connection with any claim made by a third party against Wildfloc in relation to the Vehicle and/or its re-possession.

6. Vehicle Pick-Up and Return/Vehicle Condition/Stolen Vehicles

6.1 You must pick up the booked Vehicle from a parking space designated by Us and return it secured, clean, and in good working order, to the correct parking space that is designated by Us for the purpose, no later than the end of the Booking Period. The handover of Vehicle by Us to You is dependent on the availability of Vehicle. Further, We reserve the right to cancel any Booking at its sole discretion with only consequence to return the fees collected at the time of creation of Booking. 

6.2 Prior to taking possession of a Vehicle, You must do an exterior walk-around and an interior look-over of the Vehicle. Before the start of a Wildfloc Rental, You must advise Wildfloc of any damage or abnormality encountered on the Vehicle or in the operation of the Vehicle. If Wildfloc is not notified of a problem at the start of a Booking, You will be deemed to be responsible for any problem with the Vehicle discovered or reported after completion of Your Booking, including, without limitation, damage to the Vehicle or lack of cleanliness. You may be charged a damage fee, a cleaning fee, or other applicable fees, and Wildfloc may suspend, or may even terminate Your Wildfloc Rental. 

6.3 You must leave all the original documents including but not limited to registration certificate, insurance policy, tax payment challans, self-drive licenses, pollution clearance certificates, Vehicle’s key, key fob, or other starting device to the Vehicle in its designated position in the Vehicle at the conclusion of Your Wildfloc Rental. You must inform Wildfloc immediately if You fail to leave the original documents mentioned hereinabove, key/fob/starting device, parking pass, or toll payment pass (if applicable) in the Vehicle, and if this causes inconvenience to Wildfloc or another User or customer, You will be charged the hourly rates for the Vehicle until the, original documents, key/key fob/starting device/parking pass/toll payment pass is returned safely to Wildfloc and You will remain responsible for the payment of charges against the usage of the Vehicle during such period. You may also be charged an inconvenience fee at Wildfloc’s sole discretion if the aforementioned items/ documents are lost, and such missing items need to be replaced. 

6.4 The end of the trip shall be confirmed upon either (i) specific completion of closing checklist at the end of trip; or (ii) an SMS message to Wildfloc’s provided number to notify of such intent; or (iii) unwarranted breakdown/accident of the Vehicle.

6.5 User is responsible for all charges and costs incurred related to the Vehicle for the entire period of the Wildfloc Rental and until the Vehicle is returned, secured, closed, locked and serviceable (all accessories off, key out of ignition and in proper place, all windows, doors, hatches, sunroofs and other openings closed, toll payment pass and parking pass and other accessories in the Vehicle) to its designated location. The Vehicle must be returned upon expiry of the Booking Period and will be governed as per the provisions of Clause 6.4 above if extension is sought. 

6.6 User is required to immediately report to Us any condition that impairs the driving functionality of the Vehicle, such as poor driving feel or external or internal damage that renders the Vehicle unsafe, including but not limited to, missing or inoperable signal or driving lighting, broken or missing rear-view mirrors and windshield glass. 

6.7 Notwithstanding anything contrary contained under this policy, any damage caused to Vehicle due to Your wilful misconduct or gross negligence and/or theft of the Vehicle, during such time when the Vehicle is not in motion/ or in motion, will attract charges/fees as per Our sole discretion. 

6.8 It shall be the responsibility of the User to pick up the selected Vehicle and return it secured, clean, and in good working order, at the drop location provided by Wildfloc, by no later than the end time of the Booking Period.

6.9 Cases of stolen Vehicles or any accidental incidents must be immediately reported to Us and the nearest police station with a detailed written complaint based on actual facts. Users shall ensure that such complaints shall not contain any discrepancy, inconsistencies or distortions from actual facts as the same would be detrimental to a valid insurance or other claims raised by Us. The User will be solely liable without any demur, for any loss incurred by Us, due to a discrepant, inconsistent or distorted complaint or information by the User. It shall be the sole responsibility of you to ensure proper police and judicial formalities are being done on your part with respect to the same.

7. Obligations of / Use of Vehicle by the User

7.1 By accepting the Terms as set out herein, the User hereby authorizes Wildfloc to obtain the User's driving records from the jurisdiction in which the User is licensed.

7.2 The User may use the Vehicle at no additional consideration, other than the Booking fees paid/payable by User for the Wildfloc Rental and any other dues owed by the User to Wildfloc pursuant to this Agreement and the related policies and terms & conditions, exclusively for the personal use as per this Agreement.  The User agrees and acknowledges that, We shall have no liability in connection with such aforementioned use of the Vehicle, including without limitation, any claim arising out of such use of the Vehicle by the User. 

7.3 The User shall be responsible for providing and maintaining their account information with Wildfloc including details such as their current email, mobile number, address, and such other information as may be necessary for the purposes of this agreement.

7.4 The User shall be responsible for keeping any Wildfloc-related password and/or PIN numbers in strict confidence and to not make passwords or PINs available to third parties. Should a PIN or password be reduced to written or electronic form, the User will be responsible for any associated costs and/or damages in connection with unauthorized use by third parties. If a User has reason to believe that a third-party may have obtained unauthorized knowledge of a password and/or PIN, User agrees to change the compromised password and/or PIN as per the procedure provided on the Website. 

7.5 The User when using a Vehicle must follow the owner’s manual instructions provided in the Vehicle’s glove compartment. If a problem arises that prevents or limits the use of the Vehicle or that may compromise people’s safety, every User must immediately notify Wildfloc and follow the instructions provided by Wildfloc.

7.6 The User shall provide all the documents and assistance, as may be required to obtain applicable licenses, and permits for Booking the Vehicle through the Website and use thereof, in accordance with the terms of this Agreement and the Commercial and Operating Terms.

7.7 On expiry or earlier termination of this Agreement, the User shall handover the Vehicle, to Wildfloc in reasonable commercial condition, save and except reasonable/actual damage or normal wear and tear caused to the Vehicle during the usage of Vehicle by the User.

7.8 Wildfloc reserves the absolute right to install the In-Vehicle Devices at the cost of the Company. The User hereby unconditionally agrees not to tamper or remove such In-Vehicle Devices. The User agrees and acknowledges that such installed devices may require minor modification from time to time and the User shall provide full access of the Vehicle to Wildfloc or any other party appointed by Wildfloc for the purpose of modification of such devices. In case the User removes or otherwise tamper the devices, the User shall be liable to pay Wildfloc the actual cost of the device. Wildfloc further reserves the right to deduct the foregoing amount from any credit/bonus to be paid by Wildfloc to Users.

8. Persons Permitted to Drive

8.1 Only an active User, in good standing, as decided solely by Wildfloc, is allowed to drive the Vehicle. Non-User is expressly prohibited from driving a Vehicle at any time. The User holding an effective driving license (uploaded on the Website and approved by Wildfloc) may drive a Vehicle that has been reserved by another User with the permission of such User. However, all fees and charges shall be the responsibility of the reserving User and any liability and/or claim arising out of such usage shall be that of all such participant Users. Notwithstanding anything contrary contained in this Agreement, the User making the Booking must ensure that any other person having effective driving license drives the Vehicle only with the prior consent of Wildfloc, failing which the User shall be solely liable to indemnify Wildfloc without any limitation for any loss suffered by Wildfloc. 

8.2 Satisfying eligibility criteria required to become a User does not automatically give an applicant the right to become a User. Acceptance of the applicant’s Wildfloc Rental is subject to approval by Wildfloc, at its sole discretion. 

8.3 By applying for Wildfloc Rental, each applicant authorizes Wildfloc and Wildfloc reserves the right, in its sole discretion, to obtain the applicant’s driving records from the jurisdiction in which the applicant is licensed. Given that driving a Vehicle requires maintaining a good driving record, Wildfloc may periodically check the User’s driving records and reserves the right, at its sole discretion, to suspend or terminate the Wildfloc Rental of the User, who does not meet Wildfloc’s driving eligibility requirements. 

8.4 The User agrees to promptly report to Wildfloc any expiration, suspension or revocation of his/her driving license, or any tickets/citations/conviction related to any traffic violation including but not limited to driving under the influence of drugs or alcohol, driving while intoxicated, reckless driving, exceeding the speed limit, or sending an SMS while driving. Should any User’s driving license expire or be revoked, authorization to drive the Vehicle shall expire immediately.

8.5 The User is responsible for providing and maintaining current email, cell phone, residential address (current/temporary and permanent), and other account information with Wildfloc. The User further warrants that information provided to Wildfloc shall be correct and is bound to inform Wildfloc promptly, if any change occurs in the information provided earlier including but not limited to residential address.

9. Prohibited Uses

9.1 The use of a Vehicle under the following conditions is prohibited: 

  (i) any speed race or competition;

  (ii) for the purpose of towing, pushing, or propelling any trailer or any other vehicle;

  (iii) for the primary business purpose of transporting people or operating a taxi service;

  (iv) by any person who is under the influence of (i) alcohol or (ii) any drug or medication under the effects of which the operation of a vehicle is prohibited or not recommended. A zero-tolerance policy is adopted and a limit of 0.0% applies; 

  (v) in the carrying out of any crime or any other illegal or unlawful activity;

  (vi) in an imprudent, negligent, or abusive manner or for any abnormal use of the Vehicle;

  (vii) by any person who has provided Wildfloc with false information or whose representations are determined to be false (including, without limitation, regarding his name, age, or address);

  (viii) driving a Vehicle outside of India or any prohibited areas within India;

  (ix) driving while using a mobile phone or any other mobile communication device in any manner whatsoever, including while sending an SMS, emailing, using a cell phone with or without a hands-free device, otherwise using a mobile communication device that may distract you from driving or otherwise engaging in similar activities that may be prohibited by applicable law;

  (x) Using the Vehicle for the purpose of transportation of flammable, poisonous, or otherwise hazardous substances for other than legally permissible household use or in amounts greater than what is usually consumed in a household;

  (xi) Transporting objects with the Vehicle that could – due to their size, shape, or weight adversely impact the Vehicle’s handling safety or that could damage the interior of the Vehicle or, by virtue of such object/s protruding outside, affect the safety of vehicles driving in the vicinity of the Vehicle.

  (xii) Burning any substance including tobacco, incense etc. inside the Vehicles is absolutely prohibited.

  (xiii) Animals are prohibited in the Vehicles, except for those Vehicles designated “pet friendly”. Users are subject to payment of penalties in the event it is determined that the Vehicles other than those designated as “pet friendly” have been used for transportation of animals;

  (xiv) Transporting more passengers than the prescribed seating capacity of the Vehicle by manufacturer of the Vehicle;

  (xv) Any kind of activity by any person which will affect the normal conditions of the vehicle.

9.2 The foregoing examples are not intended to be an exhaustive list. Any unreasonable, unwarranted, illegal, unethical or inappropriate use of the Vehicle except the personal use for travel, as determined by Wildfloc in its sole discretion, shall be deemed to be a violation of these terms and conditions. Wildfloc may report to the authorities any use of the Vehicle or other activities that are in violation of local, state, and/or national law or in violation of these terms and conditions. 

9.3 Wildfloc may immediately suspend or terminate the use of its service by any User for a violation of any of the terms and conditions of the Agreement. Upon suspension or termination, any existing Booking for the User may be cancelled by Wildfloc at its sole discretion. In addition, the User will be absolutely responsible for any and all, losses, damages (direct/indirect), costs, charges, fees and expenses incurred by Wildfloc, as a result of a breach of any of these terms and conditions and the User unconditionally and irrevocably agrees that Wildfloc reserves the right to pursue the remedial action to recover the losses/damages suffered by Wildfloc from the User’s property including but not limited to his/her legal heirs/representative’s properties. 

10. Safety

10.1 The User is responsible for: 

  (i) Complying with all applicable laws including seat belt, speed limit and child restraint laws. It is being made crystal clear that the User must abide with the maximum speed/ weight limit and any other instructions being displayed/ communicated by the authorities through marks or sign boards at various locations of the concurrent trip.

  (ii) Protecting all children by proper use of any child passenger restraint system that complies with the motor vehicle safety standards in the jurisdiction where the trip is initiated and where the Vehicle is driven during such trip.

  (iii) Each time the User parks a Vehicle (either at the end of the Booking Period or during the Booking Period), the User shall be responsible for securing the Vehicle in conditions such as closing of windows and locking the car.

11. Securing the Vehicles

11.1 Each time the User parks the Vehicle (either at the end of the or during the Booking Period), the User shall be responsible for securing the Vehicle from external factors including human or general known adverse weather conditions. 

11.2 Windows must be closed, and the central locking system must be enabled using the smart phone app or the SMS command). If the Vehicle is outside of cell phone range, and the Vehicle cannot be locked through the phone command system, the User must remove the key and lock the Vehicle manually. The User will be responsible for any fees or charges associated with a failure to perform these steps. 

11.3 Wildfloc encourages all its Users to take full responsibility for their belongings. In case of any User claims to have left back any luggage or any phones or personal music devices inadvertently in the Vehicle after the User completes his/her Booking, Wildfloc shall endeavour to locate the lost belongings on a “best-effort” basis provided the User notifies Wildfloc of the same within 90 minutes of the successful return of the Vehicle post completion/termination of the Booking, but Wildfloc shall not be held responsible for such loss or damage in any circumstances. 

12. Fees and Eligible (Reimbursable) Expenses

12.1 The User is subject to the fees policy mentioned on the Website (“ Fee Policy ”). The Fee Policy covers all the fees, costs, penalties, and expenses including but not limited to rentals, Excess Kilometre driving charges, damage fee, late payment fee, extensions fees, penalties or fines, if any etc. 

12.2 In the event of any issues or damages to the Vehicle, the User shall report the same to Us and We shall get the same fixed. In the event any issues or damages need urgent repair or fixing (such as outstation cases), the User can get the same fixed upon obtaining prior approval to Us. If a User pays for any Eligible Expense in relation to repair or fixing the Vehicle, he or she must keep the invoice which is subject to fuel test more particularly mentioned in the Fee Policy, which conspicuously captures the date and time showing that it was incurred during the Booking Period. The User must print his or her name on such invoice and provide a physical original hard copy of the same to Our Vehicle attendant upon handover of the Vehicle in terms of this Agreement. Wildfloc will reimburse the User or credit the User’s account, post the verification of claim and corresponding invoices, and would be settled in the monthly invoice. No reimbursement or credit will be given without an invoice, or if the invoice is submitted later than 3 days from the invoice date. The User hereby agrees and acknowledges that it will be reimbursed as per this Clause only in case of Eligible Expenses incurred by it.

12.3 For the purpose of this Agreement, ‘ Eligible Expense’ means: (i) any fuel related expense for the Bookings with fuel, provided it reconciles reasonably with distance travelled; in pursuance of the standard industry mileage or Wildfloc’s internal mileage standard; or (ii) an expense incurred by the User for any maintenance of the Vehicle, such as new wiper blades, light bulbs, or windshield-washer fluid, etc. that is authorized in advance by a Wildfloc Representative, via e-mail/SMS/phone.

13. Supermiler Club and Loyalty Points

13.1 Z-points are non-transferable, non-binding and non-encashable points provided by Wildfloc under its loyalty program. This program will be valid for and applicable to the Bookings made through the Website.

13.2 Z-points will be credited to the account of the User on the Website within 7 (seven) working days after the successful Completion of Booking by the User. It is hereby clarified that Z-points shall be credited to the same Website account of the User through which the Booking is made.

For the purpose of this Clause, ‘ Completion of Booking’ means successful handover of the Vehicle by the User back to Wildfloc after completion of all necessary formalities (including the end checklist) and payment of all outstanding dues to Wildfloc by the User, at the time of or prior to the end of the Booking Period.

13.3 Z-points will not be credited in case of (i) cancellation of Booking by either the User or Wildfloc; (ii) Excess Kilometre driven; (iii) User’s use of the Vehicle for any purpose which is prohibited in this Agreement or is involved in any traffic violations.

13.4 Z-points will be calculated based on originally booked car groups and shall not change in case of upgrade / downgrade of Vehicle during the Booking Period. Further, rescheduled Bookings with Extended Booked KMs would be considered for Z-points calculation.

13.5 Z-points will be used on a first in first out basis and cannot be utilized against any outstanding amount / charges related to previous Bookings.

13.6 Wildfloc shall not be liable for any unauthorized use of User's account and the User shall be solely responsible to ensure security and confidentiality of User's account.

13.7 Wildfloc reserves the right to (i) disqualify any User at any point in time at its sole discretion; (ii) terminate or suspend the Z-points program, temporarily or permanently, at any point in time, at its sole discretion; (iii) run any offer/program to provided additional benefits through this Z-points program to a set of identified users / Users of Wildfloc, based on certain parameter as may be decided by Wildfloc from time to time. Such program/offer shall be applicable prospectively upon Completion of Booking i.e. Booking made from the date of the launch of such program/offer; (iv) cancel all or partial Z-points granted to the User or change any of the terms and conditions including but not limited to eligibility, redemption rewards, Z-points etc., of this Z-points program, at any point in time without prior notice. 

13.8 Any modification in the Z-points program or any of its terms and conditions shall be deemed to have been accepted by the User by continuing to use the Wildfloc Website.

13.9 In case of any dispute or conflict in relation to the Z-Points of Wildfloc, Wildfloc's decision shall be final.

15. Taxes

15.1 The User shall be solely responsible for payment of all taxes, duties, fines and penalties by whatever name called as may become due and payable under any law, rules or regulations as applicable from time to time in relation to the credits/bonus received by the User in accordance with the terms of this Agreement. Wildfloc reserves the right to collect Good and Service Tax from the User and deposit the same with the government authorities.

15.2 Wildfloc shall be entitled to deduct tax at source on credits/bonus made to the User in accordance with the applicable law. The User shall be responsible to report any non-receipt of certificate of taxes deducted at source within 90 days of deduction of such taxes at source.  

16. Maintenance and Cleanliness

16.1 Wildfloc will perform all necessary and required routine maintenance on all its Vehicles. However, the User is responsible for the cleanliness of the Vehicle and are expected to assist in helping Wildfloc to maintain the driving safety and performance of the Vehicle, in particular during longer Booking Period or when the Vehicle indicates that service or maintenance is required. 

16.2 Use of tobacco, cigarettes, cigars, and alcohol is absolutely prohibited inside the Vehicle. You will be subject to additional fine if evidence of smoking, chewing, drinking or dipping is found inside the Vehicle or complained of by a customer using the Vehicle immediately following Your Wildfloc Rental. 

16.3 Burning any substance is absolutely prohibited in the Vehicles. This includes, but is not limited to tobacco, other drugs, and incense. 

16.4 You agree and acknowledge that Wildfloc’s name would be mentioned on all service and maintenance invoices given that the Vehicle is registered in the name of Wildfloc. Further, all the benefits and liabilities pertaining to Vehicle maintenance will lie with Us, except as may be mutually agreed in writing between You and Us. We shall be entitled to claim deduction on such expenses for tax purposes. Further, You will not be entitled to claim (i) any maintenance cost which is borne by Us as expenses in your books for tax purposes, and (ii) any GST input credit available on the maintenance invoices.

17. Breakdown or Incidents

17.1 All breakdowns or incidents involving the Vehicle must be reported to Wildfloc immediately by phone to given phone numbers and via email on inquiry@wildfloc.com.

17.2 Breakdown and Roadside Assistance: While using the Vehicle, You must follow the owner's manual instructions, provided in the Vehicle’s glove compartment. If a problem arises that prevents or limits the use of the Vehicle or that may compromise people's safety, the User must immediately notify Wildfloc on the abovementioned phone number/email id and follow Wildfloc’s instructions. The User may have to pay for towing, repairs, and other expenses in certain circumstances. It is the responsibility of the User to maintain the Vehicle in the condition in which the Vehicle was handed over to him, without fail. If the User fails to do so, he shall be liable to incur all the costs and expenses.

  Wildfloc makes reasonable best efforts to provide roadside assistance support in all cases. If, however, a User’s need for roadside assistance results from a breach of this Agreement and other applicable policies, the User may be charged for the full costs of the service.

17.3 Jump start: If You perform a jump start to the Vehicle, You must inform Wildfloc immediately by phone). You are fully responsible for any damage that may result from the improper use of jumper cables or other tools. It is strictly forbidden to provide a jump start to any vehicle other than the Vehicle. 

17.4 Incident: In case of an incident involving property damage or any third party, the User must fill out an official police report form and mandatorily provide a jointly agreed-upon statement, complete Wildfloc’s incident report form, and obtain the following information:

  (i) Date, time, and place of incident; 

  (ii) The license plate numbers of any other vehicles involved, their make and year, their identification number (serial number), and the insurance certificate's number (with name, address and phone number of the insurance agent); 

  (iii) The names, addresses, and driver's license numbers of the persons involved in the incident; 

  (iv) The name, address, and driver's license number of the owner of the vehicle (if he or she is not the driver); 

  (v) The name, addresses, and phone number of witnesses, passengers, and any other involved persons; 

  (vi) Circumstances of the incident describing immediate surrounding environment and the Vehicle position prior to the incident; and 

  (vii) A police report is required regardless of liability or fault. The User shall specify in his/her detailed written complaint to the police the actual facts only. The User shall ensure that such complaint shall not contain any discrepancy, inconsistencies, or distortions from actual facts as the same would be detrimental to a valid insurance or other claim by Wildfloc. Any loss occasioned to Wildfloc due to a discrepant, inconsistent, or distorted complaint by a User shall be to the account of such User.

17.5 Investigation and procedure: The User must provide Wildfloc and any other claims adjustment service with the findings of any report or any notice relating to a claim or a lawsuit against Wildfloc regarding any incident involving the Vehicle. The User agrees to cooperate fully with Wildfloc in the investigation and defense of any such claim or lawsuit. A User’s accounts will be suspended until the investigation has been concluded.

17.6 The User shall be responsible for the costs related to the repair, recovery, and loss of use of any the Vehicle resulting from any of the foregoing, up to the current damage fee, as set forth in the Fee Policy / Rate Schedule (if such costs are because of the fault of the User or if the fault is not directly established to any other person/ entity, or where any cost is not paid / reimbursed by the insurer of the Vehicle or the insurer of the other vehicle involved in the accident). 

17.7 Wildfloc shall not be liable to make any refunds to the User for the unused Booking Period, if the User meets with an accident (intentionally or unintentionally) and shall not be liable for any costs or expenses borne by the User due to the accident/breakdown. However, if Wildfloc determines pursuant to the following validation process that the User is not responsible for the breakdown of the Vehicle and if it is intimated immediately or within reasonable time to Wildfloc, the User shall be eligible for the refund of the entire Booking fees paid by the User. 

  (i) Internal validation - The validation under the guidelines of the authorized service center of the Vehicle. 

  (ii) Technical report prepared by dealership and/or authorised dealer and/or any other party.

17.8 In case of any accidents/damages, any costs, expenses, or losses pursuant to out of court settlement initiated or accomplished by the User with the third parties, without written consent of Wildfloc, will be solely borne by the User. 

18. Traffic Violations, Tolls and Interstate Payment Taxes 

18.1 All the traffic violations by the User shall be notified to the authorized representative of the Wildfloc as soon as possible within the prescribed deadline of such violation.

18.2 You are responsible for any traffic violations incurred due to Your inappropriate use of the Vehicle. This includes, but is not limited to, unauthorized parking, excess speeding, breaking red light, photo enforcement, and toll violations. You are solely liable for all costs imposed due to any such violation during the concurrence of Your trip/ride/Booking, including fines for late payment and any processing fees added by the respective regulatory authority. You are liable for payment of all tolls and any fines for toll evasion/ interstate taxes etc. You must report such violations to a Wildfloc representative, as soon as possible, within the prescribed timeline for the violation (for example, if the case is being taken to court). Wildfloc will notify the User immediately by email after it comes to know about any of such violation and the User shall forthwith pay the relevant fine/s to the authority concerned and provide Wildfloc with the proof of such payment, failing which Wildfloc will pay those amounts and the User shall reimburse the same to Wildfloc at earliest. However, where the User has personal knowledge of such violations, Wildfloc will not be obligated to provide the User with the notification as above, but User’s obligation to pay the relevant fine/s and notifying Wildfloc of such compliance will continue as aforementioned. 

18.3 You must submit all toll receipts, inter-tax receipts etc to Wildfloc in a timely manner. The User shall be liable for all the fines and expenses incurred on the same during the booking period. 

18.4 You must notify Wildfloc of any traffic violation notices/ interstate tax violation notices found on the Vehicle at the time of Vehicle pick up. 

18.5 You must not leave the Vehicle in a zone which has parking restrictions. If You leave the Vehicle in such a restricted zone, You must immediately notify Wildfloc, and You will be responsible for any and all violation notices or towing charges incurred by Wildfloc. Additionally, financial penalties will be levied against You for any inconvenience caused to other customers of Wildfloc if the Vehicle is unavailable for its other scheduled Booking because of such parking violations as set out in the Fee Policy.

19. Insurance 

19.1 Only the owner of the Vehicle or the person in whose name the Vehicle is registered, as the case may be, shall obtain motor insurance for the Vehicle from insurance partners as empanelled from time to time and shall also be responsible for timely renewal of the insurance policy for the Vehicle.

19.2 USER DEDUCTIBLE OBLIGATION: 

ONCE THE USER IS IN FULL ACKNOWLEDGEMENT AND COMPLIANCE WITH THE TERMS AND CONDITIONS OF Wildfloc’S POLICIES BEING MENTIONED ON THE WEBSITE, Wildfloc/ CAR OWNER, AS THE CASE MAY BE DETERMINED BY Wildfloc IN ITS SOLE DISCRETION,SHALL PROVIDE PRIMARY THIRD-PARTY LIABILITY PROTECTION, WHICH WILL BE TO THE EXTENT OF CLAIMS / LIABILITIES COVERED BY VEHICLE INSURER, ON THE VEHICLES FOR ANY/ ALL CLAIMS AND/OR LIABILITIES ARISING DURING THE USE OR OPERATION OF THE VEHICLE BY THE USER. THE USER WILL BE RESPONSIBLE FOR ANY ASSOCIATED DEDUCTIBLE CHARGES DIRECTLY/INDIRECTLY PERSONALLY ATTRIBUTABLE TO THE USER DEFAULT OR OTHERWISE AS PER DISCRETION OF Wildfloc.HOWEVER, IT IS HEREBY CLARIFIED THAT WHERE THIS THIRD-PARTY LIABILITY PROTECTION IS EXTENDED BY Wildfloc, IT WILL NOT BE APPLICABLE IF THE LIABILITY ARISES DUE USER’S OWN NEGLIGENCE, OR BREACH OF APPLICABLE TERMS UNDER THIS AGREEMENT.

19.3 WILDFLOC IS NOT RESPONSIBLE FOR ANY DAMAGE TO, LOSS OR THEFT OF, ANY PERSONAL PROPERTY BELONGING TO THE USER OR CO-PASSENGER OR THIRD PARTIES, REGARDLESS OF FAULT OR NEGLIGENCE. 

19.4 LIABILITY PROTECTION APPLIES ONLY TO CLAIMS OF THIRD-PARTY BODILY INJURY, DEATH OR PROPERTY DAMAGE, OTHER THAN TO THE VEHICLE, ARISING FROM THE USE OF VEHICLE AS PERMITTED BY THIS AGREEMENT AND APPLICABLE LAW. ANY SUCH PROTECTION EXCLUDES ANY CLAIM MADE BY THE USER OR CO-PASSENGER OR USER’S/CO-PASSENGERS’ IMMEDIATE FAMILY USERS WHO PERMANENTLY LIVE WITH THE USER OR IS TRAVELING WITH THE USER AT THE TIME OF INCIDENT. THIS OBLIGATION MAY BE LIMITED TO THE EXTENT Wildfloc’S COVERAGE APPLIES. Wildfloc SHALL NOT BE LIABLE TO THE USER/CO-PASSENGER FOR ANY INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) ARISING FROM OR RELATED TO Wildfloc VEHICLE, ITS USE, OR THIS AGREEMENT.

19.5 UNDER NO CIRCUMSTANCES WILL Wildfloc BE LIABLE TO ANY THIRD-PARTY FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT OR USE OF Wildfloc VEHICLES AND AVAILING OF SERVICE BY THE USER/ CO-PASSENGER/ FAMILY USER. 

19.6 IT WILL BE THE SOLE RESPONSIBILITY OF THE USER TO TAKE COMPLETE SAFETY MEASURES/ PRECAUTIONS AGAINST ANY CRIMINAL ACTIVITY ON/ OF THE VEHICLE SUCH AS THEFT, ILLEGAL DETENTION ETC. THE User SHALL HAVE A RESPONSIBILITY TO INFORM THE COMPANY ABOUT THE SAME AND FURTHER COOPERATE IN FILING ALL NECESSARY COMPLAINTS.

19.7 ANY CASES WHERE THE LOSSES ARE NOT ADMISSIBLE BY AN INSURANCE COMPANY DUE TO THE MISHANDLING/ NEGLIGENCE/ FAULT/ RASH DRIVING/ ANY OTHER ILLEGAL AND UNLAWFUL PURPOSES ETC. OF THE USER OR DUE TO ANYONE DRIVING THE VEHICLE, THE USER SHALL BE LIABLE TO INCUR ALL THE COSTS.

WHEREAS FOR THE THIRD-PARTY CLAIMS WHICH ARE REJECTED DUE TO NEGLIGENCE/ MISCONDUCT/ RASH DRIVING/ OTHER UNLAWFUL OR ILLEGAL ACT ON PART OF THE USER OR THE PERSON DRIVING FURTHER CAUSING IRREPARABLE DAMAGE, Wildfloc SHALL NOT BE LIABLE FOR ANY THIRD-PARTY CLAIM.

19.8 IN CASE OF ANY THIRD-PARTY DAMAGE OR OWN DAMAGE/ ACCIDENTS, THE USER SHOULD INTIMATE Wildfloc AND POLICE AUTHORITIES PROMPTLY AND THEREAFTER PROVIDE COMPLETE SUPPORT AND DOCUMENTATION DURING THE COURSE OF THE LEGAL PROCESS AND/OR THE INSURANCE CLAIM PROCESS. IF ANY SUCH INSURANCE CLAIM IS REJECTED AND LIABILITY IS TO BE ASSUMED BY Wildfloc OR THE CAR OWNER, AS THE CASE MAY BE,DUE TO THE FAILURE ON THE PART OF THE USER TO PROVIDE THE SAID INFORMATION TO Wildfloc/OTHER RELEVANT AUTHORITIES IN TIMELY MANNER, OR BREACH OF TERMS OF THIS AGREEMENT, THEN USER WILL BE SOLELY LIABLE TO BEAR ALL THE COSTS AND INCUR ALL THE EXPENSES.

19.9 ANY DAMAGE CAUSED TO THE VEHICLE DUE TO YOUR WILFUL MISCONDUCT, NEGLIGENCE OR BREACH OF ANY RULE UNDER MV ACT AND/OR THE SAID AGREEMENT DURING SUCH TIME WHEN THE VEHICLE WAS IN YOUR POSSESSION, YOU SHALL BE LIABLE TO INCUR ALL THE DAMAGES AND LOSSES.

19.10 This Agreement is intended for the benefit of the User and Wildfloc and no other party may claim rights hereunder, whether as a third-party beneficiary or otherwise. You hereby agree that you will have no objections to Wildfloc sharing the details of the person driving the Vehicle / co-driver/co-passenger/ family User with the Insurance authorities, investigators and other authorities and agencies dealing with third party claims arising out of the Vehicle.

20. Indemnity and Limitation of Liability  

20.1 You, including but not limited to Your properties, legal heirs, etc (in case of Your absence) agree and undertake unconditionally and irrevocably to indemnify and hold harmless Wildfloc and its parent company, directors, employees, officers, representatives, and agents, from and against all losses, third party claims, damages, liabilities, injuries, demands, costs and expenses (“ Losses ”) arising out of, or as consequence of:

  (i) Your breach of any of the provisions of the Agreement;

  (ii) Infringement of any third party’s intellectual property by You; 

  (iii) Fraudulent and negligent actions by You; and

  (iv) Your breach or contravention of any applicable law in India.

You, including but not limited to your legal heirs/ representatives/ guardians shall have final responsibility to Wildfloc for all such Losses. 

20.2 Notwithstanding anything contained in this Agreement, under no circumstance will Wildfloc be liable to any third-party for indirect, incidental, special, or consequential damages arising from or related to this Agreement or use of Wildfloc vehicles and availing of service by the User. The maximum limit of Wildfloc’s liability (whether in contract, tort, negligence, strict liability in tort or by statute or otherwise) to the User or to any third party under this Agreement, for any and all claims shall not in exceed the amount of Booking fees paid by the User and other sums arising out of this Agreement, at that time.

20.3 The responsibility to indemnify set forth in this Clause shall survive the termination of this Agreement for any reason with regard to any indemnity claims arising in relation to the performance hereof.

21. Data Protection

21.1 Wildfloc captures, stores, processes and uses the User’s personal data, including, but not limited to, name, e-mail id, internet protocol address, copy of driving license image and duly attested color image of Voter ID or Passport on the letter head of the electoral officer and police officer respectively under whose jurisdiction the address falls), and any other additional address cum identity proof, image of the customer, the usage and Vehicle data which relate to the User, to the extent this is necessary for the administration and implementation of this Agreement and the use of Our Vehicle by the User. 

21.2 Should third-party services be used, We have the right to forward the User’s Personal data to Our third-party service providers, to the extent it is required to fulfil Our objectives. 

21.3 We have the right to provide User’s personal data to third parties for the purposes of providing individualized offers, services, and other customized information / products to the Users. 

21.4 We shall implement and maintain reasonable procedures for protecting sensitive personal information in compliance with applicable law. 

21.5 We shall have the right to disclose User information to Our parent company and to all companies controlled by Us or any of its affiliates and to any government body as required by the law/ or by directive/ or request from any government body or to any third party deemed fit and proper by Us, in our sole and absolute discretion. 

21.6 Notwithstanding anything contrary contained herein, Users shall be governed by the privacy policy of Wildfloc on the Website. 

22. Representations and Warranties

22.1 By accessing and using the Website, You represent to Us that: 

  (i) You are not a minor (under the age of 18 years) under applicable laws and You have the authority to enter into legal contracts; and 

  (ii) the information You have provided to Wildfloc during the registration process and thereafter, including all information relating to use of Vehicle(s), whether or not posted on the Website, is to the best of Your knowledge, complete, truthful and accurate.

22.2 You also represent and warrant that You:

  (i) shall not allow any person who is not a User on the Platform to drive the Vehicle;

  (ii) while handing over the Vehicle or taking back the Vehicle or dealing with the Wildfloc’s Users/ other User, shall not do such acts which are unethical, unprofessional, inappropriate, engage in physically or verbally abusive or threatening conduct or which would in any manner bother or cause any harm, loss or injury (physical, mental, financial or otherwise) to Wildfloc’s Users.

  (iii) shall not take from Wildfloc’s Users any form of payment in cash or ask for any other advances in kind.

  (iv) shall always deal in a professional manner with Wildfloc’s agents, Users, other Users and employees.

  (v) have the full right and absolute authority to execute this Agreement and list the Vehicle on the Website in accordance with the terms of this Agreement.

  (vi) in connection with Your use of or access to the Website, shall not and You agree not to advocate, encourage, request, or assist any third party to: (a) harm or threaten to harm, Wildfloc’s end customers or any other Users, including "stalk" or harass them, or (b) collect or store any personally identifiable information except for purposes of transacting in accordance with this Agreement.

22.3 Wildfloc may, at its sole discretion, with immediate effect and without notice, restrict, suspend or terminate Your access to the Website, upon Your breach or alleged breach of any of the above representations and warranties.

23. Jurisdiction and Dispute Resolution

23.1 Any Dispute, controversy or claims by or between, Wildfloc and the User, hereto arising out of or relating to or in connection with terms and conditions of this Agreement or transactions contemplated on Website, or the breach, termination, validity of any term under this Agreement shall be finally settled by arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996. There shall be a sole arbitrator appointed by Wildfloc. Any arbitration proceedings or award rendered hereunder and the validity, effect and interpretation of this Agreement to arbitrate shall be governed by the Laws of India. The venue of arbitration shall be Bangalore, and the award shall be rendered in the English Language. If either party employs attorneys to enforce any rights arising out of or relating to this Agreement, the prevailing party shall be entitled to recover reasonable attorneys’ fees. 

23.2 Further;

  (i) Subject to Sub-clause (ii) below, the courts in Bangalore have the exclusive jurisdiction for the purpose of hearing and determining any litigation, suit, action or proceedings and/or to settle any disputes arising out of or in any way relating to this Agreement or its formation or validity.

  (ii) Nothing in this Clause shall (or shall be construed to) limit the right of Wildfloc to initiate proceedings against any User in accordance with Section 20 of the Civil Procedure Code, 1908. 

  (iii) Notwithstanding anything contained in the foregoing Sub-clauses, the jurisdiction in relation to criminal proceedings shall be governed in accordance with the provisions contained in Chapter XIII of the Code of Criminal Procedure, 1973. 

23.3 Users agree to pay reasonable attorneys' fees and costs to Wildfloc, in any legal proceeding relating to this Agreement, including appeals, where the respective court or forum pronounces the order in favor of Wildfloc. 

23.4 Users must not aid or encourage the filing of any third-party claim or lawsuit against Wildfloc and must cooperate fully with Wildfloc and Wildfloc’s insurer in the investigation and defense of any claim or lawsuit. In any proceeding involving the User and Wildfloc as co-defendants, should Wildfloc determine in its sole discretion that the User’s independent attorney has not aligned its defense with that of Wildfloc, Wildfloc shall be entitled to call upon the User to change his attorney to one advised by Wildfloc and the User shall accordingly change his attorney at his own cost. 

23.5 User must immediately notify and deliver to Wildfloc every summons, complaint, document, or notice of any kind received by the User in any way relating to an accident, theft, or other circumstances related to the Vehicle. 

24. General Clauses

24.1 This Agreement is intended for the benefit of the User and Wildfloc and no other party may claim rights hereunder, whether as a third-party beneficiary or otherwise. 

24.2 Independent Contractors: Each party shall at all times be considered as an independent contractor and shall have no authority to assume or create any obligation whatsoever express or implied, in the name of the other party or to bind the other party in any way or manner. Nothing in this Agreement shall be deemed to constitute either party a partner, agent or legal representative of the other party, or to create any fiduciary relationship between the parties.  

24.3 Severability: If any term, provision, covenant or condition of this Agreement is held invalid or unenforceable for any reason, such provision shall be modified to the extent necessary to render it, as modified, valid and enforceable under applicable laws and such invalidity or unenforceability shall not affect the other provisions of this Agreement.

24.4 Entire Agreement: This Agreement (including but not limited to the weblinks hereto representing the Agreement, Fee Policy, Eligibility Criterion, Commercial and Operating Terms, etc.) constitutes the full and entire understanding and agreement between the Parties with respect to the subject matter hereof, and any other written or oral agreements relating to the subject matter hereof existing between Wildfloc and User are expressly canceled. You agree to not rely on any representation, assertion, guarantee, warranty, collateral contract or other assurance, except those set out in this Agreement, made by or on behalf of any other party or any other person or entity whatsoever, prior to entering into this Agreement. 

24.5 No Waiver: No term contained in this Agreement may be changed or waived, except in writing signed by an expressly authorized representative of Wildfloc. No waiver of default by You of any of the terms and conditions of this Agreement shall be construed as a waiver of any prior or subsequent default of any of the obligations, terms and conditions in this Agreement. 

24.6 Assignment or Transfer: The rights granted to Users under this Agreement are not assignable or transferable, in whole or part. Any attempt to transfer this Agreement without the written consent of Wildfloc shall be void and of no force and effect. Wildfloc reserves the right and can at its absolute discretion can assign the rights and obligations under this Agreement to an affiliate or to another entity in connection with a corporate transaction or otherwise.

24.7 No Agency: Users will never be deemed to be Wildfloc’s agent, servant, or employee in any manner for any purpose whatsoever. 

24.8 Further Assurance: Each party shall cooperate with the other party and execute and deliver to the other parties such instruments and documents and take such other actions as may be reasonably requested from time to time in order to carry out, evidence and confirm their rights hereunder and the intended purpose of this Agreement and to ensure the complete and prompt fulfillment, observance and performance of the provisions of this Agreement and generally that full effect is given to the provisions of this Agreement.

24.9 Force Majeure: If performance of any Service or obligation under the terms and conditions of this Agreement or any other provisions of the policies of the Website, or other third parties in fulfilment of transaction (for e.g. home deliveries of vehicles, payment gateways etc.) are, prevented, restricted, delayed or interfered with by reason of labour disputes, strikes, acts of God, floods, lightning, severe weather, shortages of materials, rationing, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this Clause, which are beyond the reasonable commercial control of Wildfloc or its third parties performing such services as sub-contractor to Wildfloc and could not have been prevented by reasonable precautions (each, a "Force Majeure Event"), then Wildfloc shall be excused from such performance to the extent of and during the period of such Force Majeure Event. Wildfloc shall exercise all reasonable commercial efforts to continue to perform its obligations hereunder. 

24.10 Notices / Communications: When You use the Website or send emails or other data, information or communication to Wildfloc, You agree and understand that You are communicating with Wildfloc through electronic records and You consent to receive communications via electronic records from Wildfloc periodically and as and when required. Wildfloc will communicate with You by email or by notices on Website or electronic records on the Website or on Your mobile number which will be deemed adequate service of notice / electronic record to the maximum extent permitted under any applicable law. 

24.11 Feedback and Information: Any feedback You provide to Wildfloc shall be deemed to be non-confidential. Wildfloc reserves the right to use such information without any restriction. Further, by submitting the feedback, You represent and warrant that (i) Your feedback does not contain confidential or proprietary information of anybody including you and third parties; (ii) Wildfloc is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) Wildfloc may have something similar to the feedback already under consideration or in development; and (iv) You are not entitled to any compensation or reimbursement of any kind from Wildfloc for the feedback under any circumstances.

To clarify, Wildfloc may at its discretion, make any modifications or changes to the Website, content and / or services based on such feedback, however Wildfloc shall not be obliged to do so. Further, in the event that Wildfloc makes any changes or modifications to the Website, content and / or services on the basis of any such feedback, You shall not have any rights or title (including any intellectual property rights) in such changes or modifications to the Website, content and / or services. You expressly waive any and all rights in such changes or modifications to the Website, content and / or services, and assign to Wildfloc, all worldwide rights and title (including any intellectual property rights) to such changes or modifications to the Website, content and / or services, in perpetuity. You hereby waive all rights under Section 19(4) of the Indian Copyright Act, 1956, or other similar provisions in laws of any jurisdiction, in relation to any such changes or modifications to the Website, content and / or services.

25. Suspension & Termination

25.1 Wildfloc may immediately suspend or terminate the use of its service by any User who does not meet Wildfloc’s driving eligibility requirements or for any unreasonable or inappropriate use of a Wildfloc vehicle, as determined by Wildfloc in its sole discretion or for violation of any of provisions mentioned in this Agreement.

25.2 This Agreement shall continue to apply until terminated in accordance with this Clause.

25.3 If You want to terminate Your agreement with Wildfloc, You may do so by (i) not accessing the Website; and/or (ii) closing Your Account for all of the Bookings, where Wildfloc has made this option available to You, as the case may be.

25.4 We shall have the sole discretion to suspend or terminate this Agreement by providing 30 days’ prior notice to You. However, we may, at any time, with or without notice, suspend or terminate this Agreement if:

  (i) We required to do so by law (for example, where the provision of the Services to You is, or becomes, unlawful), or upon request by any law enforcement or other government agencies; 

  (ii) the provision of the Services to You by Wildfloc is, in Our sole discretion, no longer commercially viable; 

  (iii) the Vehicle is being used for a commercial purpose and not for Your personal use, determined in Our sole discretion;

  (iv) Wildfloc has elected to discontinue, with or without reason, access to the Website, the Services (or any part thereof); 

  (v) default in payment of Booking fees as per terms of this Agreement;

  (vi) violation of any terms, conditions and obligations of this Agreement;

  (vii) in the event Wildfloc faces any unexpected technical issues or problems that prevent the Website and / or Services from working; or

  (viii) any other similar unforeseen circumstances.

25.5 The User hereby agrees that any violation by You of the Agreement will cause irreparable harm to Wildfloc, for which monetary damages may be inadequate, and You consent to Wildfloc obtaining any injunctive or equitable relief that Wildfloc deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies which Wildfloc may have at law or in equity.

25.6 Upon termination of the Agreement, the Booking shall end, and the User shall handover the Vehicle to Us. Wildfloc shall in no way be responsible for any liabilities in relation to the Vehicle.

25.7 Wildfloc may also terminate or suspend all or a portion of Your Account or access to the Services with or without reason. Termination of Your Account may include: (i) removal of access to all offerings within the Website or with respect to the Services; (ii) disabling access to the Account Information, including Your personal information, log-in ID and password, and all related information, files and materials associated with or inside Your Account (or any part thereof), and any content uploaded by You; and (iii) prohibiting further use of the Services. 

25.8 Notwithstanding the foregoing, such terms of this Agreement as are meant to survive termination / expiry of this Agreement, will survive indefinitely unless and until Wildfloc chooses to terminate them.

 

Refundable security deposit of upto Rs 5000 will be charged. 

 

Cancellation By You:

The lead name on the booking must give notice to cancel the tour in writing or mail at our office and we shall refund the tour cost after deduction cancellation charges as under.

In order to cover our expected loss from the cancellation of the booking there is set scale of charges which must be paid by you or any one traveling with you;

• From the booking date till 30 days prior to the departure date, 30 % of the package cost is chargeable.
• From 30 days to 15 days prior to the departure date, 50 % of the package cost is chargeable.
• From 15 days to 7 days prior to departure date, 75 % of the package cost is chargeable.
• For cancellations made within 5 days prior to the departure date, 100% of the package cost is chargeable.

 

Changes Made By Us Before Travel:
We reserve the rights to do any change in your Tour program due to unexpected conditions. If you do not want to accept a significant change, which we will tell you about before you depart, we will (if we are able to do so) offer you an alternative tour of equivalent or closely similar standard and price at no extra cost, or a less expensive tour, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose a different tour offered for sale by us and pay, or receive a refund of, any price difference. Or, if you prefer, you can cancel your tour and receive a full refund of deposits, which you have paid to us, except for any amendment charges of Rs 1500.00. 

Unless the change is as a result of circumstances such as fighting, disturbance, terrorist movement, natural tragedy, fire, bad weather conditions, we will pay you compensation as;

• Before 12 days prior to the departure date, Deposits only.
• Before 7 days prior to the departure date, 100% of the tour cost.
• Before 4 days prior to the departure date, 100% of the tour cost 
• Before 2 days prior to the departure date, 100% of the tour cost 

 

Circumstances Beyond Our Control: 
We cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility, if as a result of circumstances beyond our control, we have to change your tour after booking, or we, cannot supply your tour, as we had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, threat of war, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute, bad weather.

Your Responsibility:
We want all our customers to have an enjoyable, carefree holiday. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe your actions could upset, annoy or disturb other customers or our own staff, or put them in any risk or danger, or damage property or you are unfit to travel, we may end your tour and terminate your contract. You and your travelling party will be prevented from using your booked accommodation, transport, and any other Travel Arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. Alternatively at our discretion, you may be permitted to continue with your tour but may have additional terms of carriage imposed upon you.

In addition to the above and the effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur in or around irresponsible behavior  or for any accidents which occur anywhere on properties because of glass, china or the like which you have broken and/or have left in a way in which injury can result.

We expect that you will enjoy your holiday with us. We appreciate that you may well drink alcohol as part of your enjoyment. You must, however, do so responsibly and we will have no liability to you for any injury, loss or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol.

We will hold you and the members of your travelling party jointly and individually liable for any damage to the accommodation, furniture, apparatus or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects or damage to an appropriate person immediately.

If your behavior or the behavior of any members of your travelling party causes any diverted we and/or the carrier will hold you and those members jointly and individually liable for all costs incurred as a result of that diversion. We cannot accept liability for the behavior of others in your accommodation, or for any facilities/services withdrawn as a result of their action.

If You Have A Complaint:
We aim to provide the best tour possible. However, if you are not satisfied please complain as soon as possible to the relevant person (for example, the accommodation management or transport supplier). If they cannot help, you must tell your tour Representative and we will do everything reasonably possible to sort the problem out. If you are still not satisfied, If you do not have the services of a Representative, you must contact us at the given Email ID or Phone Number. No complaints or refund requests for the same be entertained after the tour ends.

 

Change in Itinerary during the trip

• In case of a change in the booked tour or itinerary during the trip, Wildfloc or its partners will not be liable for any refunds or cancellations for any reasons other than extreme weather, war, Acts of God, or any political situation. The customer will be responsible for any changes and charges acquired by this action.